If you've checked the initial steps above and the remote is still not responding, please follow these troubleshooting methods one at a time in order shown below. (Nothing happens on the TV when moving the air mouse or clicking on the directional arrows.) It's possible the remote is defective and needs to be exchanged under the warranty.) If the power light still does not appear, please let us know so we can take the proper action in resolving the issues. (Note: If you've inserted the batteries correctly but the power light on the remote does not flash green or red when pressing the OK button, then replace the batteries with different, new ones and try again. - Make sure the USB Receiver from the remote is tightly connected to one of the two USB Ports on your smart TV device and not into another device or port.- Make sure a red power light flashes at the top of the remote when pressing the OK button.- Make sure 2 x AAA batteries are correctly inserted into the back of the remote.
- Make sure your smart TV device is powered on with a blue light on top.If your remote is malfunctioning, moving uncontrollably or not responding on the TV, please check these initial steps first before going to the troubleshooting methods below: To better understand the troubleshooting we provide for the Rveal Air Mouse Remote, please click on the link below to reference the user guide which shows the initial setup and a diagram labeling the main buttons and functions:
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